Shipping Policy
Thank you for shopping at Silky Strands! This Shipping Policy outlines the terms and conditions related to the shipment of your orders.
1. Processing Time
Orders are typically processed within 1-2 business days. Processing time may vary depending on product availability and order volume. You will receive a notification once your order has been processed and is ready for shipment.
2. Shipping Methods and Delivery Times
We offer several shipping methods to meet your needs. Delivery times are estimates and may vary depending on the destination and shipping carrier. The available shipping methods and estimated delivery times are as follows:
Standard Shipping: 3-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day
Please note that these delivery times are estimates and do not include processing time. Delivery times may be affected by factors such as weather conditions, holidays, and carrier delays.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. The shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions for orders that meet certain criteria. Check our website or promotional materials for details.
4. Shipping Destinations
We currently ship to the following countries: Australia, United States of America, United Kingdom. If your country is not listed, please contact us to inquire about shipping options.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website.
6. Customs, Duties, and Taxes
For international orders, you may be subject to customs duties, taxes, and fees levied by your country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. Silky Strands is not responsible for any delays caused by customs processing.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, you will be responsible for the additional shipping costs to resend the order.
8. Lost or Damaged Shipments
If your order is lost or damaged during shipment, please contact us immediately at [Insert Email Address Here] or [Insert Phone Number Here]. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. Please retain all packaging materials and damaged items for inspection.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us at: